General Terms & Conditions

0 Introduction and Driver Requirements

Trgovački obrt Mandarina, Jadranska 29, Supetar, owner Tonči Gospodnetić (further in text T.O. Mandarina, lessor), rents its vehicles to the Customer (lessee) according to these general terms which constitute an integral part of the rental agreement.

In order to drive a vehicle rented from T.O. Mandarina, the driver must hold a valid driver's license for the vehicle category and present it together with an identity card or passport upon pick-up. Photocopies, digital licenses, learner's permits, and licenses with driving restrictions will not be accepted.

T.O. Mandarina is not responsible for any fine, penalty or legal cost incurred by a driver not carrying a valid license while driving a T.O. Mandarina vehicle.

1 Pick-up and Return

Vehicles are handed over in good and working condition. By signing the rental agreement, the Customer declares that he/she has examined the vehicle, verified its condition and considers it fit for the intended use. T.O. Mandarina reserves the right to terminate the agreement and reclaim possession of the vehicle at any time at the Customer's expense if used in breach of the terms.

Pick-up and return must be at the agreed place and time. There can be extra charges for pick-up at specific places and hours, about which T.O. Mandarina will inform the lessee. Vehicles can be delivered to the customer but must be agreed upon in advance and may incur an extra charge. Rentals are on a daily (24-hour) or hourly basis. There is a 15-minute grace period for returns; after that, full-day delay charges and taxes apply.

Cross Border Rentals & Territorial Restrictions: Scooters, quads and buggies are not allowed to leave Brač island. Cars may leave Brač island only with prior request and written confirmation from T.O. Mandarina. Cars are not allowed to leave Croatia. Violating territorial or cross-border restrictions voids all protections and may result in additional charges and recovery costs.

Rental Agreement and Language: The rental agreement is signed when picking up the vehicle. T.O. Mandarina is not responsible for misunderstandings or communication problems caused by language barriers. The Customer should ask before signing if any condition is unclear.

2 Damage and Theft

In case of loss or damage to the vehicle, including theft or accident, the Customer must pay for all loss, damages, and associated expenses as compensation.

3 Charges

The Customer must pay at the straightforward request of T.O. Mandarina: charges calculated on time on the basis of the tariffs set out in the rental agreement or tariffs currently in force; any delay of more than 15 minutes will be billed as a full rental day or more; charges for damage, theft and fire on the basis of the tariffs set out in the rental letter or tariffs currently in force, if envisaged; any charges for compensatory penalties for damage; a charge for any fuel consumed, including operating costs for refuelling by T.O. Mandarina, if the Customer does not return the vehicle with at least the same quantity of fuel as originally supplied when the vehicle was handed over.

All vehicles are delivered with a certain amount of fuel and need to be returned with the same level. The return of the vehicle without the required fuel level will be subject to an additional charge. The Customer must also pay any fines, penalties, legal or other costs which T.O. Mandarina is obliged to pay by law, as well as related operating costs incurred in recovering sums owed, stemming from the use of the vehicle during the rental period. Fines may arrive after the end of the rental period.

The Customer must pay any additional expense that may incur to T.O. Mandarina in order to recover the vehicle. In the event of an accident in which injuries are caused, the Authorities may decide to confiscate the vehicle in order to carry out the relevant investigations. In the event of an accident caused by negligence involving one of our vehicles in which the Customer himself or herself is injured, and/or if the vehicle is confiscated by the Authorities, the cost of detaining the vehicle is borne entirely by the Customer and calculated at a minimum day confiscation, together with costs stemming from any violations of Croatian law and all additional costs that may be incurred by T.O. Mandarina, up to a maximum value in Croatia of the same new vehicle according to the price at the time of the accident.

The Customer authorises T.O. Mandarina to charge his or her credit card with the payments described above and any additional payment due once the rental period has terminated and the vehicle has been returned. In addition, the Customer authorises the payment of any fines and additional expenses stemming from violations of Croatian law that are notified after the termination of the rental period.

5 Conditions of Use

The Customer must keep and use the vehicle with all due diligence and in particular must not allow the vehicle to be used: to transport persons and/or property for business purposes or to give in subrent; to push or tow vehicles, trailers or other items; in races, trials, competitions, speeding, drifting, stunt driving, jumps, wheelies or any similar unsafe use; by the Customer or Driver under the influence of alcohol, hallucinogenic drugs, narcotics, barbiturates or any substance that may diminish awareness or ability to react. Alcohol policy for using our vehicles is 0.0.

T.O. Mandarina reserves the absolute right to refuse to hand over a motor vehicle if the Customer is in an unfit psycho-physical condition; if used in violation of customs, road traffic or other regulations; if driven by anyone other than the Customer unless that person was previously indicated in the rental letter and authorised by T.O. Mandarina; outside island Brač without approval; outside Croatia with cars; on dirt tracks for scooters and cars; in the sea, lakes, deep water or flooded areas; or if vehicles are rented to third parties. The Customer must use all anti-theft devices fitted in the vehicle whenever it is parked and abandoned, even in a closed area or car park with valet service. The Customer must obey country laws and legislation and all traffic rules.

6 Insurance

The Customer is responsible for all damage caused to the vehicle, up to the full price of a new vehicle in Croatia. Customer is required to pay the full price for new original parts that are damaged, vehicle repair costs, towing service costs and all other costs and losses incurred as a result of damage to the vehicle. T.O. Mandarina is authorized to assess the damage and repair costs of the vehicle.

If T.O. Mandarina and Customer agree, Customer can pay an extra price per day stated as FULL RENT, in which case damage that happens on vehicle and for which Customer would be charged will be on T.O. Mandarina expense. In any case full rent does not cover broken or flat tire, rim, windscreen, damage to the interior of the car, and towing service costs are not included. Damage that happens because of speeding, racing, drifting, stunt driving, crazy driving, driving under the influence, entering the sea or lakes, deliberate use, reckless use, careless use or prohibited use is not covered. Damage that happens on specific roads is not covered.

Any damage to the vehicle which has been done due to driver’s negligence, including burnt clutch, damage to vehicle undercarriage due to driving on unsealed roads, parking the car on high sidewalk curbs, off-road or on unsuitable and unpaved roads, in a race, test, or contest, driving while intoxicated, under the influence of opiates, disregarding road signs and traffic regulations, or driving that is not weather-appropriate, will be charged to the client to the full amount of the repair cost, not depending on FULL RENT protection.

If the Renter violates any regulations and/or if the Police Accident/Damage Report Protocol/Acknowledgement of responsibility is not properly completed, duly signed, and submitted to us, any optional coverage will be void. Mandatory car insurance is included in the rental price and all terms are determined in the policy. Protection as part of the rental contract will become void, in particular, if an unauthorized driver used the vehicle or if the driver does not possess the required driver's license at the time of the event giving rise to claim or in the case of acting in a manner prohibited by this article.

7 Accidents

Any accident occurring must be reported to T.O. Mandarina immediately after the event; if necessary, the Customer must report the incident immediately to the competent authority and send a copy by email or phone service such as WhatsApp or Viber to T.O. Mandarina as soon as possible. In the event that the dynamics of the incident are in doubt, the Customer must not accept liability and must take steps to obtain details of witnesses and any other vehicles involved. The Customer undertakes to cooperate with T.O. Mandarina.

8 Faults, Damage and Vehicle Recovery

In the event of faults or damage to the vehicle, which result from wilful or negligent acts on the part of the Customer and as a result travelling cannot be continued, T.O. Mandarina can, if possible, replace the vehicle to Customer as soon as possible, but it can be rejected if the fault or damage is attributable to incorrect use of the vehicle by the Customer or to using the vehicle against the rental agreement.

The Customer must notify T.O. Mandarina of the incident immediately and stop driving the vehicle as soon as he suspects that something is wrong. The Customer must not make any decision unless expressly authorised to do so by T.O. Mandarina. If the vehicle is abandoned and/or is taken outside Brač without authorisation, the right to the courtesy service will be forfeited and the Customer must reimburse T.O. Mandarina for all charges, both direct and indirect, incurred in recovering the vehicle.

The Customer is not entitled to reimbursement of the cost of repairing the vehicle if not authorised in advance by T.O. Mandarina, the Customer being obliged however in any event to provide documentary evidence of the costs incurred. In the event of punctures and/or damage to the tyres, the Customer must replace or repair, if possible and if T.O. Mandarina decides so, the damaged tyres at his or her expense.

The Customer is liable for any type of damage to the vehicle, including the cost of repairs, loss of value, inability to use for rental purposes or the current market value if the vehicle cannot be repaired or if T.O. Mandarina decides not to repair it, subject to its absolute discretion, including administrative costs connected with any type of request for compensation, whether or not the Customer is actually responsible.

The Customer is obliged in all circumstances to report damage, accidents or acts of vandalism to T.O. Mandarina and the competent Authorities immediately after the event in question. Loss of the key or vehicle documents, registration plates destruction, damage to the helmet and suitcase will be charged according to the T.O. Mandarina pricelist. Smoking inside the car is prohibited and entering the car in wet or dirty clothes is prohibited. Pets are allowed only with prior notice and approval. Entering the sea, lakes, deep water or flooded areas with any rented vehicle is strictly prohibited and any such behaviour will be charged separately.

9 Fuel, Traffic Fines, Administration and Cleaning

Fuel: All vehicles are supplied with a full tank or with a specific amount of fuel and should be refilled prior to return to T.O. Mandarina to the same level, otherwise current prices per litre of petrol or diesel will be charged in addition to a refuelling fee. No refunds will be given for unused fuel.

Traffic Fines / Driving Penalties: The renter is liable for the payment of all charges, penalties and fines incurred in connection with the use of the vehicle. Payment of toll fees is also the responsibility of the driver. Drivers will be liable to pay all penalties/fines related to late or non-payment of a traffic offence. The administrative fee for handling/delivery of documentation will apply in the amount of 50.00 EUR.

Administration Fee For Damage Documentation may apply if a customer requires official damage and repair documentation. A Loss of Key Fee applies. A Loss of Vehicle Document or License Plate Fee applies. Vehicle Cleaning: in case the car requires a special cleaning procedure, including smell removal, smoking smell, animal pollution, spill of liquids or sitting in wet swimsuit after returning, a cleaning charge will apply. We love animals and are pet friendly, but pets must be announced in advance because the vehicle must be properly prepared for the next guest.

10 Privacy

The Customer is informed that the data supplied by the Customer may be handled in keeping with legislation. Furthermore, the data may be used by T.O. Mandarina to permit the competent authorities to send formal notice to a customer responsible for a violation of any other legislative provision. Data will be handled using instruments capable of guaranteeing their security and confidentiality and will be dealt with by individuals expressly instructed in the manner envisaged in the Privacy Code.